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  • Thank you for visiting our payment portal. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

    Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

    Collection of Information

    We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

    Cookie/Tracking Technology

    The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

    Distribution of Information

    We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

    Commitment to Data Security

    Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

    Privacy Contact Information

    If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:
    By e-mail: [email protected]
    By Phone:
    LAFAYETTE 925.827.2257
    FREMONT 510.623.0444
    We reserve the right to make changes to this policy. Any changes to this policy will be posted.

    Complaints

    Any complaints about invoice payments may be sent to our support team: [email protected] or call Lafayette 925.827.2257 | Fremont 510.623.0444. There is no guarantee of a resolution. Each case will be looked at individually, and Animal Eye Care will be in contact as well.
    We know how difficult it can be having an eye problem arise with your pet and we want to do everything that we can to help. We appreciate all you do for your pet and we want to contribute to their overall eye health.

    Payment

    Due to the high demand for these new patient appointments, we require advance payment for the initial consultation fee of $330 to reserve your appointment date and time. This fee is applied to your account and covers 100% of the initial consultation fee and included diagnostics. Additional diagnostics and prescribed medications, if needed, would be at an additional cost. We understand that this pre-payment policy may create concerns or confusion and our staff would be happy to answer any questions you may have. Once you’re an established client with us, pre-paying appointments will not be necessary.

    Once you have been scheduled, we will also add you to our waiting list should you desire an earlier appointment in the event that we have an appointment cancellation prior to your scheduled date.

    Your pre-payment is fully refundable up until 24 business hours prior to the scheduled appointment time. Note that we are closed on Saturday and Sunday so, for example, a 9am Monday appointment would require notice of cancellation before 9am on Friday. Appointments needing to be rescheduled due to a personal emergency will receive compassionate consideration and, in appropriate cases, the pre-payment will be applied to the rescheduled appointment, on a one-time basis.

    Once you’re an established client with us, pre-paying appointments will not be necessary.

    Cancellation

    We understand that things come up and we try our best to accommodate all patients.
    We do have a cancellation fee of $65 if the recheck appointment is not cancelled before 24 business hours prior to the appointment time.

    These terms and conditions are subject to change and will be reflected on this page