Fremont Location
1612 Washington Blvd.
Pleasanton Location
4877 Hopyard Rd Suite B-1
Phone
925-827-2257
We understand how busy life can get, and we're committed to making your experience with us as smooth and convenient as possible. To help you manage your pet's healthcare needs, we offer appointment reminders via text message. We hope these reminders will ensure that you don't miss your scheduled appointments. However, if something unexpected arises, please contact us as soon as possible. We'll do our best to find the next available appointment that suits your schedule.
By providing your mobile number, you will automatically be enrolled in our text message reminder service. If you prefer not to receive these reminders, please let us know and we will remove you from the service. You may opt out at any time.
Your understanding of our Payment and Cancellation Policy is crucial to maintaining a smooth process for all our clients and their pets. We require a pre-paid deposit of $115 for the Wellness Exam at the time of scheduling.
If for any reason you cannot keep an appointment, please provide at least 24 business hours' notice (Monday - Friday) to avoid a cancellation fee of $65 for the missed service or a $115 missed wellness exam fee. Your understanding and adherence to this policy not only allows us to better serve you but also helps us to accommodate other pets who need our attention.
By signing below, you acknowledge that you understand and agree to take full financial responsibility for the pet listed and that you accept our Payment and Cancellation Policy.