Our Refund Policy
We know how difficult it can be having an eye problem arise with your pet and we want to do everything that we can to help. We appreciate all you do for your pet and we want to contribute to their overall eye health.
Due to the high demand for these new patient appointments, we require a deposit for the initial consultation fee to reserve your appointment date and time. This fee is applied to your account and goes towards your initial consultation fee and diagnostics. Additional diagnostics and prescribed medications, if needed, would be at an additional cost. We understand that this deposit policy may create concerns or confusion and our staff would be happy to answer any questions you may have. Once you have been scheduled, we will also add you to our waiting list should you desire an earlier appointment in the event that we have an appointment cancellation prior to your scheduled date.
Your pre-payment is fully refundable up until 24 business hours prior to the scheduled appointment time. Note that we are closed on the weekends so, for example, a 9am Monday appointment would require notice of cancellation before 9am on Friday. Appointments needing to be rescheduled due to a personal emergency will receive compassionate consideration and, in appropriate cases, the pre-payment will be applied to the rescheduled appointment, on a one-time basis.
Once you’re an established client with us, pre-paying appointments will not be necessary. We do have a cancellation fee of $65 if the recheck appointment is not canceled before 24 business hours prior to the appointment time.
We look forward to meeting you and your pet soon! In the meantime, please do not hesitate to contact us with any questions.