We know how difficult it can be having an eye problem arise with your pet and we want to do everything that we can to help. We appreciate all you do for your pet and we want to contribute to their overall eye health.
Payment
Due to the high demand for these new patient appointments, we require advance payment for the initial consultation fee of $330 to reserve your appointment date and time. This fee is applied to your account and covers 100% of the initial consultation fee and included diagnostics. Additional diagnostics and prescribed medications, if needed, would be at an additional cost. We understand that this pre-payment policy may create concerns or confusion and our staff would be happy to answer any questions you may have. Once you’re an established client with us, pre-paying appointments will not be necessary.
Once you have been scheduled, we will also add you to our waiting list should you desire an earlier appointment in the event that we have an appointment cancellation prior to your scheduled date.
Your pre-payment is fully refundable up until 24 business hours prior to the scheduled appointment time. Note that we are closed on Saturday and Sunday so, for example, a 9am Monday appointment would require notice of cancellation before 9am on Friday. Appointments needing to be rescheduled due to a personal emergency will receive compassionate consideration and, in appropriate cases, the pre-payment will be applied to the rescheduled appointment, on a one-time basis.
Once you’re an established client with us, pre-paying appointments will not be necessary.
Cancellation
We understand that things come up and we try our best to accommodate all patients.
We do have a cancellation fee of $65 if the recheck appointment is not cancelled before 24 business hours prior to the appointment time.